Legal
Refund & cancellation policy
This policy applies to paid professional engagements described on this site — audits, walkthroughs, retention reviews, and copy clinics.
Eligibility
Refunds apply to fees paid directly to Sensor Vertex Core for scoped engagements. Informational pricing on the website is not a charge. Digital products, physical goods shipping, and subscription software are not offered and therefore not covered.
Deposits
Audits and multi-day engagements typically require a fifty percent deposit to reserve calendar time. Deposits are credited toward the final invoice.
Cancellation by you
- More than ten business days before the agreed kickoff: full refund of amounts paid, minus any non-recoverable third-party costs disclosed in writing.
- Five to ten business days before kickoff: fifty percent of the deposit may be retained for reserved analyst time.
- Fewer than five business days before kickoff, or after kickoff materials have been accessed: deposit is non-refundable; unused remaining fees are not charged.
Rescheduling
One reschedule with at least five business days’ notice is allowed without fee, subject to our calendar. Later reschedules may incur a RM 350 administrative fee or be treated as a cancellation under the rules above.
No-shows
If your team misses a scheduled walkthrough or clinic without twenty-four hours’ notice, that session fee is forfeited. A replacement session may be booked at the standard rate.
Work already started
Once we have begun session review or drafting findings, fees for completed stages are due. Partial refunds may apply only to unused later stages if both parties agree to stop the engagement in writing.
Purchased materials
If an engagement requires purchased reference materials or facility hire approved by you in advance, those costs are non-refundable once incurred.
Full or partial refund conditions
A full refund of amounts paid is due if we cancel an engagement for reasons within our control and no mutually acceptable new date is found. Partial refunds may be issued if deliverables are materially incomplete relative to the statement of work after any cure period stated there.
Timeframe & method
Approved refunds are processed within fourteen business days to the original payment method where possible. Bank transfers may take additional clearing time depending on your institution.
How to request a refund
Email info@sensorvertexcore.digital with your invoice reference, engagement name, and reason. You may also call +60333421155. We confirm receipt within two business days.
Exceptions
Statutory rights under Malaysian law that cannot be waived remain unaffected. Custom statements of work may set different deposit percentages when explicitly agreed in writing.