Client stories
What changed after the review
Quotes reference specific sensor surfaces and constraints. A few note what was left for a later pass.
“The audit showed our post-run map was asking for a share action before athletes had even looked at their splits. We moved share later and support tickets about ‘confusing summaries’ dropped in the next release cycle. I still wish we had scoped sleep screens in the same pass — that will be a follow-up.”
“Watching a live strength session with their analyst made the dismiss taps obvious. Our heart-rate banner was firing during the concentric phase; nobody had time to read it.”
“They rewrote our recovery lines so the number and the advice stopped contradicting the training plan. Writers on my team now keep the style note taped beside the CMS.”
“We suspected week-two churn was about class variety. The review pointed instead at cadence cues that felt broken on cheaper sensors, which new riders used most. Mild caveat: we needed our own engineer to verify the connection-state hypothesis afterward.”
“Clear ranked findings, screenshots from our actual staging build, and a clarification call that respected our release calendar. Not a glossy slide deck — a working brief.”
“The clinic pushed us to separate observation from prescription in Malay and English strings. Athletes stopped asking coaches what the red recovery badge ‘really meant.’”
Extended story: outdoor run map reorder
A Klang Valley running app asked us to audit post-run GPS summaries after coaches reported athletes sharing blank maps. During three humid morning sessions we watched participants reach for water first, then skim splits, and only later consider social share.
The product team had placed the share sheet at the top of the summary. Moving it below splits and adding a short note about approximate segments under tree cover reduced confusion tickets in the following cycle. Sleep and recovery screens stayed out of scope — a deliberate limit the client later booked as a separate clinic.
Extended story: cadence cues in studio rides
An indoor cycling studio app saw new riders abandon live cadence alerts within the first week. Our retention signal review, paired with a walkthrough on lower-cost sensors, showed connection-state gaps and overly aggressive single-target nags during instructor talk tracks.
The team switched to range bands and quieter persistent indicators for self-paced rides. Engineering still had to confirm firmware latency — we flagged that as a hypothesis, not a finished diagnosis.